OUR SHIPPING POLICY
Once you place an order you will receive a confirmation email. We only ship our items on business days. Please allow from 5-10 business days for your orders to ship, depending on which shipping option you selected.
RETURNS AND REFUNDS
If you are displeased with the purchase of any product for any reason, we will exchange it or refund your money within 14 days of the date the order was received AS LONG AS THAT PRODUCT(S) ARE UNUSED. Unfortunately, orders older than 14 days cannot be returned or exchanged.
Please email us at firstname.lastname@example.org with your Order# before returning any items. ITEMS MUST BE UNUSED.
SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY.
YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT YOU RECEIVED DAMAGED.
Damaged items will be replaced with an identical product only. We will require a photo of the damaged item you received.
If the customer uses a shipping company of their choosing, we are not responsible for any items that may arrive damaged.
Items that have been scheduled for pickup and delivery by shipping companies chosen by the customer will have 21 days from the agreed upon pickup date to be acquired by the shipping company. After 21 days the items will be returned to our inventory and no longer available for pickup.
THERE ARE NO RETURNS ON SALE and/or DISCOUNT ITEMS. ALL SALE and/or DISCOUNT ITEM SALES ARE FINAL.
NO REFUNDS ON CANCELLATIONS. The items are handcrafted to order. For that reason we do not issue refunds on cancellations.
Please email us at email@example.com within 7 days of receiving your order if there is any discrepancy between your order and what your have received. Any grievances received after 7 days will not be considered.
IMPORTANT: Make sure the items are safely packaged before returning them.
ITEMS MUST BE RECEIVED UNUSED.
Once we receive your return package, we will issue you a refund for the price of the product(s) you returned (including tax, if any). SHIPPING COSTS WILL NOT BE REFUNDED, UNLESS THE ITEM ARRIVED DAMAGED.
Please allow up to 14 business days for us to receive, process, and issue your refund. You will receive an email confirming the your refund has been issued.
TERMS & CONDITIONS
Agreement between User and www.simplyscentedcandles.com
Welcome to www.simplyscentedcandles.com. The www.simplyscentedcandles.com website (the "Site") is comprised of various web pages operated by SIMPLY SCENTED CANDLES, LLC ("SIMPLY SCENTED CANDLES"). www.simplyscentedcandles.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.simplyscentedcandles.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.simplyscentedcandles.com is an E-Commerce Site.
We make and sell small batch, organic, vegan handcrafted in Jacksonville, FL made with 100% soy wax candles completely metal-free wicks, and scented with a custom blend of pthalate-free fragrance oils and pure essential oils. We have created this website to allow us to better supply the demands of our customers.
Visiting www.simplyscentedcandles.com or sending emails to SIMPLY SCENTED CANDLES constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that SIMPLY SCENTED CANDLES is not responsible for third party access to your account that results from theft or misappropriation of your account. SIMPLY SCENTED CANDLES and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Children Under Thirteen
SIMPLY SCENTED CANDLES does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.simplyscentedcandles.com only with permission of a parent or guardian.
See Return & Exchange Policy
Links to Third Party Sites/Third Party Services
www.simplyscentedcandles.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of SIMPLY SCENTED CANDLES and SIMPLY SCENTED CANDLES is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. SIMPLY SCENTED CANDLES is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by SIMPLY SCENTED CANDLES of the site or any association with its operators.
Certain services made available via www.simplyscentedcandles.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.simplyscentedcandles.com domain, you hereby acknowledge and consent that SIMPLY SCENTED CANDLES may share such information and data with any third party with whom SIMPLY SCENTED CANDLES has a contractual relationship to provide the requested product, service or functionality on behalf of www.simplyscentedcandles.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of SIMPLY SCENTED CANDLES or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. SIMPLY SCENTED CANDLES content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of SIMPLY SCENTED CANDLES and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of SIMPLY SCENTED CANDLES or our licensors except as expressly authorized by these Terms.
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
SIMPLY SCENTED CANDLES has no obligation to monitor the Communication Services. However, SIMPLY SCENTED CANDLES reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. SIMPLY SCENTED CANDLES reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
SIMPLY SCENTED CANDLES reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in SIMPLY SCENTED CANDLES's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. SIMPLY SCENTED CANDLES does not control or endorse the content, messages or information found in any Communication Service and, therefore, SIMPLY SCENTED CANDLES specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized SIMPLY SCENTED CANDLES spokespersons, and their views do not necessarily reflect those of SIMPLY SCENTED CANDLES.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials Provided to www.simplyscentedcandles.com or Posted on Any SIMPLY SCENTED CANDLES Web Page
SIMPLY SCENTED CANDLES does not claim ownership of the materials you provide to www.simplyscentedcandles.com (including feedback and suggestions) or post, upload, input or submit to any SIMPLY SCENTED CANDLES Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting SIMPLY SCENTED CANDLES, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. SIMPLY SCENTED CANDLES is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in SIMPLY SCENTED CANDLES's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
You will be able to connect your SIMPLY SCENTED CANDLES account to third party accounts. By connecting your SIMPLY SCENTED CANDLES account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by SIMPLY SCENTED CANDLES from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the SIMPLY SCENTED CANDLES Content accessed through www.simplyscentedcandles.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless SIMPLY SCENTED CANDLES, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. SIMPLY SCENTED CANDLES reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with SIMPLY SCENTED CANDLES in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and SIMPLY SCENTED CANDLES agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SIMPLY SCENTED CANDLES, LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
SIMPLY SCENTED CANDLES, LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. SIMPLY SCENTED CANDLES, LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
SIMPLY SCENTED CANDLES reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and SIMPLY SCENTED CANDLES as a result of this agreement or use of the Site. SIMPLY SCENTED CANDLES's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of SIMPLY SCENTED CANDLES's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by SIMPLY SCENTED CANDLES with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and SIMPLY SCENTED CANDLES with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and SIMPLY SCENTED CANDLES with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
SIMPLY SCENTED CANDLES reserves the right, in its sole discretion, to change the Terms under which www.simplyscentedcandles.com is offered. The most current version of the Terms will supersede all previous versions. SIMPLY SCENTED CANDLES encourages you to periodically review the Terms to stay informed of our updates.
All about Information Security
COLLECTION OF YOUR PERSONAL INFORMATION
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
USE OF YOUR PERSONAL INFORMATION
Simply Scented Candles collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Simply Scented Candles may also use your personally identifiable information to inform you of other products or services available from Simply Scented Candles and its affiliates.
SHARING INFORMATION WITH THIRD PARTIES
Simply Scented Candles does not sell, rent or lease its customer lists to third parties.
Simply Scented Candles may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Simply Scented Candles, and they are required to maintain the confidentiality of your information.
Simply Scented Candles may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Simply Scented Candles or the site; (b) protect and defend the rights or property of Simply Scented Candles; and/or (c) act under exigent circumstances to protect the personal safety of users of Simply Scented Candles, or the public.
TRACKING USER BEHAVIOR
Simply Scented Candles may keep track of the websites and pages our users visit within Simply Scented Candles, in order to determine what Simply Scented Candles services are the most popular. This data is used to deliver customized content and advertising within Simply Scented Candles to customers whose behavior indicates that they are interested in a particular subject area.
AUTOMATICALLY COLLECTED INFORMATION
Information about your computer hardware and software may be automatically collected by Simply Scented Candles. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Simply Scented Candles website.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
SECURITY OF YOUR PERSONAL INFORMATION
Simply Scented Candles secures your personal information from unauthorized access, use, or disclosure. Simply Scented Candles uses the following methods for this purpose:
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
CHILDREN UNDER 13
Simply Scented Candles does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Simply Scented Candles may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Simply Scented Candles, you may opt out of such communications by replying STOP.
CHANGES TO THE STATEMENT